Privacy Policy
Effective Date: January 1, 2025
Dr. Cynthia Wallace | Dr. Robert Guth  (“we," "our," or "us") respects your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, particularly in compliance with 10DLC requirements and applicable laws, including the Telephone Consumer Protection Act (TCPA) and General Data Protection Regulation (GDPR), where applicable.
1. Information We Collect
We collect the following types of information:
a. Personal Information
When you interact with us, we may collect:
Name
Phone number
Email address
Payment information
Any other details you voluntarily provide
b. Usage Data
We may collect data about your use of our services, including:
IP address
Device information
Browsing data
Interaction with our text messaging services
2. How We Use Your Information
We use your information to:
Deliver services and respond to inquiries
Send transactional and promotional text messages in compliance with 10DLC requirements
Verify your identity for authentication purposes
Improve our website, products, and services
Comply with legal obligations
3. Text Messaging Compliance (10DLC Requirements)
a. Opt-In
By providing your phone number, you consent to receive text messages from us. Consent is required before any marketing or promotional messages are sent.
b. Opt-Out
You can opt out of receiving text messages at any time by replying "STOP" to any of our messages or contacting us directly. We will process your request promptly and ensure no further messages are sent.
c. Message Transparency
Each text message will clearly state who the sender is and provide a way to opt out. For example, "Reply STOP to unsubscribe."
d. Data Retention and Security
We retain records of opt-in and opt-out requests to comply with legal and 10DLC requirements. All data is securely stored using industry-standard practices.
4. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share your information with third parties only in the following situations:
With service providers assisting us in delivering our services
To comply with legal requirements or protect our legal rights
In the event of a business transfer, such as a merger or acquisition
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, alteration, or destruction.
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
Access your personal information
Correct inaccurate data
Delete your personal information
Withdraw consent for data processing
Opt out of text messaging (see Section 3b)
To exercise these rights, contact us at kmformato@comcast.net.
7. Third-Party Links
Our website or services may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top indicates when the policy was last revised. We encourage you to review this policy periodically.
9. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
Dr. Cynthia Wallace | Dr. Robert Guth Email: kmformato@comcast.net
Phone: 615-889-7010
Address: 4779 Andrew Jackson Pkwy Hermitage TN 37076